Frequently Asked Questions

Yes, all repairs and diagnostics are strictly by appointment only. Booking in advance ensures we can allocate dedicated workshop time to your vehicle and guarantee the fastest turnaround.

Puncture repairs are typically completed in under 45 minutes, while electrical diagnostics and repairs standardly take 1 to 2 hours depending on complexity. If specialised parts are required, please allow a lead time of 3 to 7 business days for arrival and installation.

Check the product description for listed compatible brands and measurements. If you're unsure, send us a photo of your existing part via WhatsApp or email before ordering.

Orders can be amended or canceled prior to dispatch. Contact support as soon as possible with your order reference so we can update your order before it ships.

All new replacement parts carry a 90-day express warranty against manufacturing defects. Consumables naturally subject to wear (tyres, inner tubes, brake pads) are excluded unless defective upon delivery.

Reach out to customer service with your original order number, a brief explanation of the defect, and clear photos or videos demonstrating the fault.

We send online orders via Royal Mail and tracked courier services, depending on package weight and selected speed at checkout.

Orders placed before 2:00 PM GMT (Monday to Friday) are dispatched same-day. Orders placed after 2:00 PM or on weekends ship on the next business day.

As soon as your package ships, you'll receive a confirmation email containing a direct courier tracking link and reference number.

Please take photos of the outer box and contents before opening further, and notify us within 48 hours so we can issue a replacement and process a courier claim.