Shipping & Delivery Information
We aim to dispatch all orders promptly and securely. Below you will find detailed information regarding our fulfillment speeds, delivery options, and transit policies.
1. Processing & Cut-Off Times
Orders placed before 2:00 PM GMT (Monday to Friday) are dispatched on the same business day. Orders placed after 2:00 PM, on weekends, or on bank holidays will be processed and shipped on the following business day.
2. Shipping Options & Delivery Speeds
We offer standard and expedited shipping services at checkout:
- Standard Delivery (2–3 Working Days): Sent via tracked courier. Free on orders over £50.
- Express Delivery (1–2 Working Days): Priority dispatch and expedited tracked service.
3. Tracking & Order Status
Once your order has shipped, you will receive an automated email containing your tracking reference and courier details. Please allow up to 12 hours for tracking updates to register on the courier portal.
4. Damaged or Missing Shipments
If your package arrives physically damaged or is delayed beyond the estimated delivery window, please notify us within 48 hours of receipt (or expected delivery) with photo evidence so we can resolve the issue with the courier.
Frequently Asked Questions
How do I track my order?
You will receive a dispatch confirmation email containing a direct tracking link as soon as your parcel is scanned by our courier service.
Can I change my delivery address after placing an order?
If your order has not yet been processed, we can update your shipping address. Contact customer support immediately with your order number. Once an order is dispatched, address changes cannot be made.
What should I do if my parcel arrives damaged?
Please take clear photos of the damaged packaging and components before opening further, and contact customer support within 48 hours of delivery so we can arrange a replacement.