Returns & Refunds Policy

In accordance with UK distance selling laws (Consumer Contracts Regulations 2013), you have the right to cancel and return your online order within 14 calendar days of receiving delivery for a full refund.

To qualify for a change-of-mind return, items must be unused, uninstalled, in resaleable condition, and in their original packaging with all protective seals or tags intact.

Unless faulty or misdescribed, the following items cannot be accepted for return or refund:

• Fitted or Attempted Components: Parts showing marks of installation, tool scoring, cross-threading, or solder/wire modifications.
• Consumables with Opened Seals: Lubricants, sealants, or chemical products once unsealed.
• Electrical Components: Electronic controllers, displays, or circuit boards that have been plugged in or wired, due to potential risk of short-circuit damage from improper installation.
• Special Orders & Custom Builds: Products tailored to custom specifications.

For change-of-mind cancellations or incorrect orders selected by the buyer, return shipping costs are the customer's responsibility. We strongly recommend using a tracked and insured postal service, as we cannot accept liability for items lost or damaged in return transit.

If the return is due to an error on our part (e.g., wrong item sent) or a confirmed manufacturing fault upon delivery, we will reimburse reasonable return postage charges or supply a prepaid shipping label.

Once your returned item arrives at our facility, it will undergo technical inspection to verify its condition.

• Approval & Refunds: Approved refunds will be processed back to your original payment method within 3 to 5 working days.
• Partial Refunds / Rejections: Items returned damaged, missing original parts, or showing signs of usage/fitting may be subject to a restocking deduction or returned to the customer at their expense.